2019 Q1/Q2 BRANCH UTILIZATION

LARGE SIZED BRANCHES

GENERAL MAIL

  • MAS – 550 (0 – No Change)
  • PRO – 402 (0 – No Change)
  • VCM – 307 (0 – No Change)
  • CDI – 273 (+1)
  • MAC – 245 (-1)
  • MAM – 183 (0 – No Change)
  • DRM – 168 (+2)
  • HCM – 145 (-1)
  • PCM – 138 (+2)
  • MCO MAMCO – 89 (+4)
  • CLR – 85 (-1)
  • BEN – 63 (0 – No Change)
  • CMI – 61 (-5)
  • LNM – 48 (+3)
  • HOU – 15 (0 – No Change)
  • AAM – 42 (-3)
  • LAN – 10 (-)

PRE-ADDRESSED LETTERS

  • PCM – 660 (0 – No Change)
  • HCM – 450 (0 – No Change)
  • HOU – 309 (0 – No Change)
  • VCM – 177 (0 – No Change)
  • CDI – 171 (0 – No Change)
  • AAM – 84 (+3)
  • CLR – 57 (+1)
  • MAS – 52 (-1)
  • LNM – 19 (+6)
  • MAC – 17 (0 – No Change)
  • MAM – 1 (+3)
  • PRO – 1 (-1)

CERTIFIED MAIL

  • PCM – 312 (+1)
  • HCM – 284 (-1)
  • HOU – 242 (0 – No Change)
  • AAM – 149 (0 – No Change)
  • CLR – 66 (0 – No Change)
  • LNM – 5 (-)
  • MAS – 3 (+2)
  • CDI – 2 (-1)

MID-SIZED BRANCHES

GENERAL MAIL

  • KTM – 331 (+1)
  • TPC – 324 (+1)
  • BLUE MOUNTAIN – 250 (+5)
  • BPI – 214 (0 – No Change)
  • DCI – 206 (-4)
  • COL – 205 (+5)
  • NTX – 189 (-2)
  • ASSOCIA HOMESIDE – 184 (-1)
  • CNJ – 131 (-3)
  • RPM – 129 (0 – No Change)
  • LMR – 128 (-2)
  • RAG – 80 (0 – No Change)
  • MPM – 76 (0 – No Change)
  • JAI – 74 (0 – No Change)
  • SMITH – 35 (-2)

PRE-ADDRESSED LETTERS

  • NTX – 1003 (+2)
  • LMR – 842 (-1)
  • KTM – 655 (-1)
  • ASSOCIA HOMESIDE – 472 (0 – No Change)
  • BPI – 407 (0 – No Change)
  • DCI – 109 (+2)
  • JAI – 65 (-1)
  • COL – 8 (-1)

CERTIFIED MAIL

  • NTX – 304 (0 – No Change)
  • ASSOCIA HOMESIDE – 30 (+2)
  • DCI – 15 (-1)
  • JAI – 4 (-1)
  • LMR – 3 (+1)
  • BLUE MOUNTAIN – 3 (+2)
  • BPI – 2 (-2)
  • KTM – 2 (-1)

SMALL SIZED BRANCHES

GENERAL MAIL

  • AMI – 213 (0 – No Change)
  • CMP – 129 (+4)
  • NEIGHBORHOOD SERVICES – 124 (-1)
  • HRW – 104 (-1)
  • JAX – 76 (-1)
  • CGR – 66 (+1)
  • RMI – 62 (+1)
  • ASI – 41 (-3)
  • MARQUIS – 40 (-)
  • LAM – 38 (0 – No Change)
  • EMB – 33 (0 – No Change)
  • BURG – 25 (-1)
  • CAR – 14 (-1)
  • MEX – 2 (-)

PRE-ADDRESSED LETTERS

  • AMI – 185 (0 – No Change)
  • HRW – 92 (+3)
  • MMC – 65 (0 – No Change)
  • CGR – 60 (0 – No Change)
  • MARQUIS – 51 (-)
  • CMP – 44 (-4)
  • ASI – 25 (-1)
  • EMB – 22 (-1)
  • JAX – 3 (-1)
  • LAM – 2 (-1)

CERTIFIED MAIL

  • AMI – 17 (+2)
  • CMP – 3 (0 – No Change)
  • HRW – 3 (+6)
  • CGR – 3 (+4)
  • CAR – 1 (-4)

Did you know, it takes the average person 2 minutes to prepare a SINGLE mail piece for delivery? Print, fold, insert, seal and mail.

Via Optimal, an ENTIRE community can be completed in LESS THAN 5 minutes! Whether it’s 10 homeowners or 5,000….

TESTIMONIALS

“Recently I contacted Meg Gay because I was unable to get a format correct on a post card. Not only did she step in to get it fixed to my specifications, she worked with the team to ensure that it would go out the same day as I was on an unexpected time crunch! She is always friendly and helpful!” –Renee H., HRW
“I wanted to extend my sincerest gratitude for all your help with that HUGE mailing from 2 weeks ago for us. There were NO issues and homeowners were impressed with the new updated mailing (we used to fold and do in house, you can imagine, lol) Optimal handled it so perfect and without any errors. THANK YOU [Meg] for all your help too! Optimal has made many improvements throughout the year and we are excited for many more to come! I cant thank you enough for always going above and beyond, I hope you have a great holiday and happy new year!” –Yomara I., VCM
Josh Pangan always responds quickly and gets answers/solutions quickly.” –Crystal V., CMI
“Love Optimal’s Customer Service! I had questions when I was new and they were so helpful, explaining how to use the program, tracked down an incorrect order and adjusted it for me, and they always call me back when I have a quick question. Love Meg and Alyssa” –Terri M., MPM
“Your system is user friendly and very effective. Turn around time has been great lately.” –Malia L., MAS
“Your services have been quite outstanding. I use them often and love my customer service rep, Justin. He is always willing to help in a pinch and that can be so important when meeting HOA guidelines and time-frames.” –Laura K., DRM
“Optimal makes my job so much easier!” –Terri M., MPM
“Very quick, easy and efficient.” –Jeana J., MAS
“The system is user friendly and will let you view who is receiving a statement and you can remove owners before the item processes.” –Sarah H., Neighborhood Services
Erica Jarvi has always been fast respond and goes above and beyond.” –Amy H., CLR
“I can only recall encountering Nicholas Murphy. He is very helpful and prompt.” –Rick Z., PCM
“I think Meg Gay does a phenomenal job, always very responsive and knowledgeable.” –Megan A., RPM
“I have only had excellent service with Josh Pangan for years.” –Sharon L., DRM
“Opposed to another local print shop, it is user friendly and completely web based. You review an order multiple times which is helpful.” –Alyson H., PRO
“I can trust them to get the mailing out in a timely manner.” –Katie H., MMC
Erica Jarvi, She helped me get a newsletter sent out to a community that is extremely picky. She had so much patience and understanding and took her time to help me get the newsletter perfect, and the community loved it!!” –Cody R., Homeside Properties
Chase Carmel. Thanks for jumping on board to help us with special projects and problems.” –Debora C., AMI
“Frees up my time so that I don’t have to do it.” –Crystal V., CMI
Nicholas Murphy – Always friendly and helpful when I’ve had to reach out to him. One time, I was having issues with loading my labels and he walked me through the process.” –Angela O., BPI
“Any time I have had to contact customer service, my item was handled quickly and professionally.” –Coralyn P., MAS
“Always very helpful and takes care of any issues or question that I have. Great Customer Service.” –Ana E., JAI
Alyssa Pangan and Josh Pangan are my go to for all things. They are absolutely wonderful to work with. i know whenever I need assistance regardless my question that I am in good hands!!!!!” –Sherelle T., MAC M&C
Erica has always been great very friendly, she knows how to help. I feel she is very responsive and she is always available when I need her. I absolutely love your service. Thanks so very much and glad your service is available for us.” –Donna T., CDI
“I have worked with optimal for several years and everyone is always friendly and responsive” –Jeri K., HCM
Chase Carmel has been very patient with our branch when learning how to use Optimal and has driven or traveled to our offices to provide training. He was responsive when we reached out to him as well.” –Karin H., COL
“Honestly? Our Client Relations Specialist is Justin Mansel and cannot think of one time that he was not able to assist me. He is fantastic!” –Laura K., DRM
“They are always helpful as I call often to make sure I am doing the orders correctly. Always available and they have the patience to answer my questions.” –Charie C., JAI
“I have only worked with Erica Jarvi and she has always been prompt, professional, knowledgeable on any questions or concerns I may have.” –Jennifer C., CDI
Meg Gay – She is my Client Relations Specialist and she is knowledgeable, quick to return my call no matter where she is, and she does it with a great attitude. I never hesitate to contact her if I have a question.” –Terri M., MPM
Josh Minton because he always responds back quickly to any questions or issues we are experiencing.” –Darla M., PMG
“I honestly have no issues I can point out. You guys have given me an amazing guideline and training every time I call. Bottom line, you guys are doing an amazing job.” –Hilina B., BPI
“I wasted more time walking to the printer to fold my letter to post it and then stick it in the mailbox – I never have to leave my desk to mail mass letters, etc. and is an extreme time saver.” –Savannah L., LMR
“My nominee will be Nick. Not only that he is patient but he is always solution orientated individual. And I am always thankful for that.” –Hilinia B., BPI
Josh Pangan – always provides excellent customer services when help is needed from our office.” –Kayla G., Neighborhood Services
Nicholas Murphy; he is our Client Relations Specialist and any time I call, he answers; I am not sure I have ever received his voicemail. He’s always extremely friendly and happy to help!” –Savannah L., LMR
Erica Jarvi– Always there to help out. VERY responsive and answers all my question in a timely manner.” –Kalie W., CDI
“I personally feel Optimal customer service is awesome; they are always quick to respond and resolve any issues, explain processes when I am confused, etc. I always feel I can proceed with my order without having to reach back out if I was confused after speaking to Optimal customer service.” –Savannah L., LMR
Josh Pangan – He hasn’t provided one particular service, rather he helps me with everything that comes up. He does it quickly, completely and professionally. If he isn’t available, he always makes sure someone else is.” –Jennifer A., Smith Management

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DO IT YOURSELF

PRINTING COST

INSERTING COST

POSTAGE COST

DELIVERY COST

IN 2018:

AVERAGE # OF ORDERS PER USER

AVERAGE # OF USERS PER BRANCH

% OF ORDERS ARE 100 HOMEOWNERS OR LESS

GENERAL MAIL ORDERS

CERTIFIED MAIL ORDERS

PRE-ADDRESSED MAIL ORDERS