“I wasted more time walking to the printer to fold my letter to post it and then stick it in the mailbox – I never have to leave my desk to mail mass letters, etc. and is an extreme time saver.“Savannah L.
“Any time I have had to contact customer service, my item was handled quickly and professionally.“Coralyn P.
“I honestly have no issues I can point out. You guys have given me an amazing guideline and training every time I call. Bottom line, you guys are doing an amazing job.“Hilina B.
“Erica Jarvi has help me many times and is always extremely helpful. I have worked with Erica for several years now and whenever I need assistance she has always been there to help. She is an asset to your company and I hope she is acknowledge and rewarded.“Michael R.
“Josh Pangan – He hasn’t provided one particular service, rather he helps me with everything that comes up. He does it quickly, completely and professionally. If he isn’t available, he always makes sure someone else is.“Jennifer A.
“Chase Carmel has been very patient with our branch when learning how to use Optimal and has driven or traveled to our offices to provide training. He was responsive when we reached out to him as well“Karin H.
“They are always helpful as I call often to make sure I am doing the orders correctly. Always available and they have the patience to answer my questions.“Charie C.
“Erica Jarvi – Always on top of everything and always has a positive attitude whatever is thrown her way. She exercises great leadership when helping within the shop and or helping other CSR’S. She stays consistent satisfying her customers. Always on time. She is a great example of a customer service rep.“Daryl P.
“Everything has been great for the time that we have used Optimal! Josh is a great resource for help and has even done in office trainings with us!“Ruby V.
“Josh Minton has been our rep for as long as I can remember. He’s always been helpful, very quick to respond, and has great customer service!“Shannon B.
“Always very helpful and takes care of any issues or question that I have. Great Customer Service.“Anonymous
“Nicholas Murphy! He is not our representative but if i’m ever in a bind I know I can reach out to him for a quick response. Even if he is not able to resolve my issue he provides me with a expected response time, a contact if need be, and a follow up if he is not directly involved with the resolution.“Jenifer P.
“Justin Mansel is very responsive and helped me to understand an issue where proofs were not loading correctly. He manually processed my order and we were able to get them out in a timely manner!”Arlene M.
“I personally feel Optimal customer service is awesome; they are always quick to respond and resolve any issues, explain processes when I am confused, etc. I always feel I can proceed with my order without having to reach back out if I was confused after speaking to Optimal customer service.“Savannah L.
“Justin Mansel is MGM’s representative and he is a great pleasure to work with! Very prompt and informative. We had an issue with certified mail orders and he went out of his way to contact our local post office to troubleshoot and that was very much appreciated.“Amanda D.
“Meg Gay – She is my Client Relations Specialist and she is knowledgeable, quick to return my call no matter where she is, and she does it with a great attitude. I never hesitate to contact her if I have a question.“Terri M.
“Joshua Minton. He helped me out of a jam which was to be honest my doing. I emailed him and he got right on it and the whole Optimal team came through for me and my company. Thank you so very much optimal.“Irene B.
“Recently I contacted Meg Gay because I was unable to get a format correct on a post card. Not only did she step in to get it fixed to my specifications, she worked with the team to ensure that it would go out the same day as I was on an unexpected time crunch! She is always friendly and helpful!“Renee H.
“Nicholas Murphy; he is our Client Relations Specialist and any time I call, he answers; I am not sure I have ever received his voicemail. He’s always extremely friendly and happy to help!“Savannah L.
“Opposed to another local print shop, it is user friendly and completely web based. You review an order multiple times which is helpful.“Alyson H.
“Nicholas Murphy – quick to answer the phone and patient through corrections and verifications.”Misty B.
“Erica has always been great very friendly, she knows how to help. I feel she is very responsive and she is always available when I need her. I absolutely love your service. Thanks so very much and glad your service is available for us.“Donna T.
“I have worked with optimal for several years and everyone is always friendly and responsive“Jeri K.
“Josh Pangan – always provides excellent customer services when help is needed from our office.“Kayla G.
“Erica Jarvi was very pleasant and walked me through my orders when needed. She has also placed an order for me when I was having some issues. She is extremely helpful!“Dawn V.
“The system is user friendly and will let you view who is receiving a statement and you can remove owners before the item processes “Sarah H.
“Justin Mansel is a life saver and is very polite. His customer service and clientele moral is extremely professional and fast…especially when I placed the wrong labels… on the 3rd of July. Justin gets the job done and saves the day, every time. BOOM!!“Anonymous
“Erica Jarvi helped me get a newsletter sent out to a community that is extremely picky. She had so much patience and understanding and took her time to help me get the newsletter perfect, and the community loved it!!“Cody R.