Below are responses from our clients around the country! Comments are copied directly from our Customer Satisfaction surveys and have not been altered for grammar or punctuation.
“All my orders have been sent out in a very timely manner, it’s impressive!”
Isaac A.
“My experience with the team has always been positive and informative. They always answer right away. Our client relations specialist is Erica Jarvi and she is amazing!”
Anelys G.“Nicholas Murphy is always happy to answer my questions. His knowledge helps to empower me so I can provide better service to our clients.”
Anonymous“JUSTIN!!! You rock and are always such a huge support and know exactly how to help me solve my issues. I have never got off the phone with an issue unresolved.”
Noel K.“Thank you Optimal! I have just added 4 more associations to a long list of mail, that I do not have to sit and mail out. this clears a complete full day of work for me! yay! Thank you Nicholas Murphy for your friendly help during our phone conversations, you have been a God send!”
April D.
“Josh is always very helpful. I needed something to go out within 24 hours and he made it happen. Thank you Josh!!!”
David E.
“I think they do a great job, a big shout out to Erica Jarvi who is always responsive, polite, and informed when I reach out!”
Sarah W.“Meg Gay is always quick to respond and if she does not know the answer she will get one and get back to me as quickly as possible.”
Terri M.“There hasn’t an issued I’ve encountered that I wasn’t able to get help for. Support team is great!”
Anonymous
“Your services have been quite outstanding. I use them often and love my customer service rep, Justin. He is always willing to help in a pinch and that can be so important when meeting HOA guidelines and time-frames.”
Laura K.
“Our rep is very helpful (Meg). I don’t typically have any problems with ordering but the few times I encountered difficulties she was very responsive.”
William W.
“Great site, user friendly, great customer service! I would definitely recommend Optimal Outsource.”
Melissa S.
“I wasted more time walking to the printer to fold my letter to post it and then stick it in the mailbox – I never have to leave my desk to mail mass letters, etc. and is an extreme time saver.”
Savannah L.
“Meg is awesome! I had to pull a couple mailing orders last minute because meeting dates changed, and Meg was lightning fast to respond and save the day, more than once!”
Martin S.
“You’re [Chase] awesome! Let me take this time to say that I’m loving the program so far. Very easy to work with.”
Jackie W.
“I have always had the very best customer service from Optimal. Very knowledgeable and supportive. Fast service and good software.”
Josh B.
“Josh Minton has always been a great help, from our initial roll out several years ago, to our addition of products since then.”
Max M.
“I contacted Nicholas Murphy directly with questions on an unusual mail out and he was able to provide me prompt and helpful information. Great job Nick!”
Rick Z.
“I have only ever worked with Erica and one other lady, but I forget her name. Erica is my life saver, tough. She is AMAZING and has THE BEST personality”
Yanet G.
“Justin Mansel! He rocks! He is always answering all my questions, even the silly ones and he does it in such a friendly and professional way! Justin keep up the very good work!”
Tina S.
“Any time I have had to contact customer service, my item was handled quickly and professionally.”
Coralyn P.
“Joshua Minton is your team member that assisted us in getting set up in November 2017. He was very helpful and always got back to us quickly whenever we had a question or an inquiry.”
Tabitha C.
“I honestly have no issues I can point out. You guys have given me an amazing guideline and training every time I call. Bottom line, you guys are doing an amazing job.”
Hilina B.
“Erica Jarvi has help me many times and is always extremely helpful. I have worked with Erica for several years now and whenever I need assistance she has always been there to help. She is an asset to your company and I hope she is acknowledge and rewarded.”
Michael R.
“Josh Pangan – He hasn’t provided one particular service, rather he helps me with everything that comes up. He does it quickly, completely and professionally. If he isn’t available, he always makes sure someone else is.”
Jennifer A.
“Chase Carmel has been very patient with our branch when learning how to use Optimal and has driven or traveled to our offices to provide training. He was responsive when we reached out to him as well”
Karin H.
“They are always helpful as I call often to make sure I am doing the orders correctly. Always available and they have the patience to answer my questions.”
Charie C.
“Erica Jarvi – Always on top of everything and always has a positive attitude whatever is thrown her way. She exercises great leadership when helping within the shop and or helping other CSR’S. She stays consistent satisfying her customers. Always on time. She is a great example of a customer service rep.”
Daryl P.
“Everything has been great for the time that we have used Optimal! Josh is a great resource for help and has even done in office trainings with us!”
Ruby V.
“Josh Minton has been our rep for as long as I can remember. He’s always been helpful, very quick to respond, and has great customer service!”
Shannon B.
“Always very helpful and takes care of any issues or question that I have. Great Customer Service.”
Anonymous
“When I was a new Admin for our company that uses Optimal, I reached out to Erica Jarvi to help me walk thru a sample order. She knew which products our company typically uses and explained the process to me in an over the phone Go to Meeting. She also sent me PDF’s of written instructions. All of this was extremely helpful and I have done many mailings since without any hitches or mailing disasters. I find your website very easy to use. Our Director encourages the use of Optimal instead of doing our own in-house mailings by making sure our internal users get their requests for mailings into us 5 days before they have to go out. Love it.”
Holly R.
“I’ve worked for other companies that have used other mailing options, but Optimal is so much easier.”
Anonymous
“The training is superb. Always quick and informational! We love working with this company :)”
Tracy K.
“Mail My PDF – Certified” has been a game-saver for our company. We’d been struggling with this process manually and discovering Optimal had this functionality….at a reasonable cost, no less!…has really improved productivity and more importantly accountability.”
Robert J.
“The customer service team has always responded promptly with kindness and they have also demonstrated the most professional attitude.”
Michael R.“I was and have been extremely happy with the services rendered from the optimal team. Justin Mansel has been very helpful.”
Geneva W.
“Optimal has eased the load off my desk, not having to fold and stuff envelopes on the 1st and 16th of every month is a HUGE blessing. i now send all late notices through optimal it such a lift off my shoulders”
April D.
“Our rep and everyone there are very friendly and helpful.”
Melissa N.
“Your system is user friendly and very effective. Turn around time has been great lately.”
Malia L.
“I‘ll say from my viewpoint, working with Erica has been great. She has answered all my questions within an exceptionally quick timeframe, given helpful tips to make it easier, & absolutely right on top of my mistakes before they are irreversible. As far as the website, I’ve become very familiar with it & feel that it’s quite user friendly. So thank you to Optimal for helping make that part of my job much easier!”
Deanna B.
“Erica with Optimal Outsource has been of great help; assisting Vesta Property Services Inc during all of my 2018 mailers. Without her help and knowledge, I have no idea how I would have gotten through my first year as an Association Manager.”
Manuel T.
“Nick Murphy – He has been VERY responsive to our needs/requests this year. He is very courteous and helpful!! He is my nomination HANDS DOWN!!”
Kim C.
“Always easy to use and if I need help there are people who will answer my questions.”
Abby R.
“Erica Jarvi offers outstanding service. She always answers the phone promptly and is kind and patient when providing assistance. She is incredibly knowledgeable and always eager to help.”
Kelly S.
“Justin Mansel, has always been on top of things and very helpful in whatever I needed.”
Karen R.
“You are the only company we use for this service out of 70 HOAs”
Jessica S.
“Alyssa Pangan has been invaluable in assisting us with our transition to Optimal. She is always quick to respond to our immediate needs when placing orders for our billing statements and issues arise.”
Laurie N.
“Ability to outsource most of our mailing needs while providing great customer service.”
Julia P.
“Nicholas Murphy! He is not our representative but if i’m ever in a bind I know I can reach out to him for a quick response. Even if he is not able to resolve my issue he provides me with a expected response time, a contact if need be, and a follow up if he is not directly involved with the resolution.”
Jenifer P.
“Justin Mansel is very responsive and helped me to understand an issue where proofs were not loading correctly. He manually processed my order and we were able to get them out in a timely manner!”
Arlene M.
“Erica has been extremely helpful to me and others at Rizzetta each time we call or email her. Great attitude and willing to help, so incredibly thankful!”
Karen F.
“Alyssa Pangan has provided continuous support for us to place billing statement orders. She is always quick to respond and tries to get our issues resolved as soon as possible.”
Carlo C.
“Justin Mansel. On first meeting him we were delighted to me someone so kind and knowledgeable about the product. He help me understand the process and is right there when we a problem occurs.”
Alexandra B.
“I personally feel Optimal customer service is awesome; they are always quick to respond and resolve any issues, explain processes when I am confused, etc. I always feel I can proceed with my order without having to reach back out if I was confused after speaking to Optimal customer service.”
Savannah L.
“Justin Mansel is MGM’s representative and he is a great pleasure to work with! Very prompt and informative. We had an issue with certified mail orders and he went out of his way to contact our local post office to troubleshoot and that was very much appreciated.”
Amanda D.
“Meg Gay – She is my Client Relations Specialist and she is knowledgeable, quick to return my call no matter where she is, and she does it with a great attitude. I never hesitate to contact her if I have a question.”
Terri M.
“Joshua Minton. He helped me out of a jam which was to be honest my doing. I emailed him and he got right on it and the whole Optimal team came through for me and my company. Thank you so very much optimal.”
Irene B.
“Recently I contacted Meg Gay because I was unable to get a format correct on a post card. Not only did she step in to get it fixed to my specifications, she worked with the team to ensure that it would go out the same day as I was on an unexpected time crunch! She is always friendly and helpful!”
Renee H.
“Nicholas Murphy; he is our Client Relations Specialist and any time I call, he answers; I am not sure I have ever received his voicemail. He’s always extremely friendly and happy to help!”
Savannah L.
“Very easy to use and if I ever have questions and have to call the techs that answer are always quick to provide the answer I need and/or make any necessary correction”
Jacob C.
“I have only used your services a couple of times, but customer service was fantastic. I cannot think of anything that could have been done better at this time.”
Jacquelyn H.“I think you’re all doing a great job. Every time I call in and have a question it gets answered. If the rep cannot answer my questions they always get me to a person that can.”
Janet H.“No complaints! Chase Carmel is exceptional and we are so impressed with how far he goes to support our team. Thank you for making our mailing seamless!”
Mariam P.“I always contact Josh M directly and he is so helpful and can really make things happen quickly.”
David E.“Customer Service Team is doing awesome and addresses everything within less than 2 hr. time frame”
Mariam P.“Honestly, I have never had a bad experience with our customer service rep, Justin Mansel. He is amazing! No complaints here.”
Noel K.
“I wanted to extend my sincerest gratitude for all your help with that HUGE mailing from 2 weeks ago for us. There were NO issues and homeowners were impressed with the new updated mailing (we used to fold and do in house, you can imagine, lol) Optimal handled it so perfect and without any errors. THANK YOU [Meg] for all your help too! Optimal has made many improvements throughout the year and we are excited for many more to come! I cant thank you enough for always going above and beyond, I hope you have a great holiday and happy new year!”
Yomara I.
“In the past I have called Optimal for assistance and they were always so great at answering my questions and then go into Optimal and walk me thru the process that is Extra Great Service…..”
Anonymous
“Erica (and team) saved us from having to upload addresses for 23,000 homeowners! We can’t thank you enough!”
Ashley V.
“It saves me so much time and effort to have things out by a certain time.”
Haley S.
“Whenever I call customer service I always try to get Justin he is always helps with a smile, friendly and very helpful.”
Amy C.
“Josh Minton, is always my go to, from day one when i first started working for my company he walked me step by step. I know i can always count on him.”
April D.
“Nick Murphy is the most responsive, helpful, friendly, professional person it has ever been my pleasure to work with. His patience, on an almost every month basis, is extremely valued. He knows what we need and works with our staff at a level that just doesn’t exist with other 3rd party providers.”
Leola Q.
“Opposed to another local print shop, it is user friendly and completely web based. You review an order multiple times which is helpful.”
Alyson H.
“Justin Mansel – always goes above & beyond to make sure all issues are resolved to homeowners satisfaction”
Cathy B.
“Erica is always accessible, always friendly, and always helpful; she is a pleasure to work with.”
Melissa W.
“Alyssa Pangan and Josh Pangan are my go to for all things. They are absolutely wonderful to work with. i know whenever I need assistance regardless my question that I am in good hands!!!!!”
Sherelle T.
“Both Josh M. and Meg G. have gone above and beyond with helping us place orders, get data right sometimes after hours Josh is on the phone helping. We couldn’t do what we do without them and appreciate your service.”
Erinn C.
“Nicholas Murphy – quick to answer the phone and patient through corrections and verifications.”
Misty B.
“Erica has always been great very friendly, she knows how to help. I feel she is very responsive and she is always available when I need her. I absolutely love your service. Thanks so very much and glad your service is available for us.”
Donna T.
“I have worked with optimal for several years and everyone is always friendly and responsive”
Jeri K.
“Josh Pangan – always provides excellent customer services when help is needed from our office.”
Kayla G.
“Erica Jarvi was very pleasant and walked me through my orders when needed. She has also placed an order for me when I was having some issues. She is extremely helpful!”
Dawn V.
“The system is user friendly and will let you view who is receiving a statement and you can remove owners before the item processes ”
Sarah H.
“Justin Mansel is a life saver and is very polite. His customer service and clientele moral is extremely professional and fast…especially when I placed the wrong labels… on the 3rd of July. Justin gets the job done and saves the day, every time. BOOM!!”
Anonymous
“Erica Jarvi helped me get a newsletter sent out to a community that is extremely picky. She had so much patience and understanding and took her time to help me get the newsletter perfect, and the community loved it!!”
Cody R.
“Erica Jarvi helped me get a newsletter sent out to a community that is extremely picky. She had so much patience and understanding and took her time to help me get the newsletter perfect, and the community loved it!!”
Cody R.
“Optimal is a great tool to use when mailing out bulk or regular mail!”
Terase F.
