“My experience with the team has always been positive and informative. They always answer right away. Our client relations specialist is Erica Jarvi and she is amazing!”Anelys G.
“Nicholas Murphy is always happy to answer my questions. His knowledge helps to empower me so I can provide better service to our clients.”Anonymous
“JUSTIN!!! You rock and are always such a huge support and know exactly how to help me solve my issues. I have never got off the phone with an issue unresolved.”Noel K.
“Thank you Optimal! I have just added 4 more associations to a long list of mail, that I do not have to sit and mail out. this clears a complete full day of work for me! yay! Thank you Nicholas Murphy for your friendly help during our phone conversations, you have been a God send!”April D.
“I think they do a great job, a big shout out to Erica Jarvi who is always responsive, polite, and informed when I reach out!”Sarah W.
“Meg Gay is always quick to respond and if she does not know the answer she will get one and get back to me as quickly as possible.”Terri M.
“There hasn’t an issued I’ve encountered that I wasn’t able to get help for. Support team is great!”Anonymous
“I contacted Nicholas Murphy directly with questions on an unusual mail out and he was able to provide me prompt and helpful information. Great job Nick!”Rick Z.
“The training is superb. Always quick and informational! We love working with this company :)”Tracy K.
“The customer service team has always responded promptly with kindness and they have also demonstrated the most professional attitude.”Michael R.
“I was and have been extremely happy with the services rendered from the optimal team. Justin Mansel has been very helpful.”Geneva W.
“I have only used your services a couple of times, but customer service was fantastic. I cannot think of anything that could have been done better at this time.”Jacquelyn H.
“I think you’re all doing a great job. Every time I call in and have a question it gets answered. If the rep cannot answer my questions they always get me to a person that can.”Janet H.
“No complaints! Chase Carmel is exceptional and we are so impressed with how far he goes to support our team. Thank you for making our mailing seamless!”Mariam P.
“I always contact Josh M directly and he is so helpful and can really make things happen quickly.”David E.
“Customer Service Team is doing awesome and addresses everything within less than 2 hr. time frame”Mariam P.
“Honestly, I have never had a bad experience with our customer service rep, Justin Mansel. He is amazing! No complaints here.”Noel K.